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AI Automation & WorkflowAutomating Customer Engagement for "Peak Fitness Gym" with AI
For: Peak Fitness Gym (A rapidly growing chain of fitness centers)
Overview
BookOne designed and implemented an AI-powered automation system for Peak Fitness Gym, streamlining their customer support inquiries, automating new member lead qualification, and handling common booking questions. This reduced staff workload, improved response times, and increased new member sign-ups.
The Challenge
Peak Fitness Gym's staff were overwhelmed with repetitive phone calls and emails regarding membership details, class schedules, and facility information. They also spent significant time manually qualifying new lead inquiries, which often led to delays and missed opportunities.
Our Solution
BookOne integrated an AI chatbot into their website and Facebook Messenger that could handle common FAQs (hours, membership tiers, class times). We developed an AI-driven lead qualification flow that asked key questions to new inquiries, capturing essential data and routing hot leads directly to sales. We also set up automated email sequences triggered by specific chatbot interactions, providing relevant information and booking links.
Key Outcomes
20 hours
'50% reduction in direct customer service calls'
20% increase in qualified lead conversion rate
'Improved average lead response time from 3 hours to instant'
'Enhanced customer satisfaction scores'
Automation Workflow
